Delivery & Returns
We currently only use Royal Mail for postage.
Orders are shipped Monday to Saturday.
If you require next day guaranteed tracked delivery please order before 4pm.
Note: Any next day orders placed on Friday will not receive their parcel untill the next working day, being Monday.
If you require tracking details please choose a postal option which is applicable. You will then receive tracking details via email once it has been posted.
We reserve the right to cancel any orders if we are unable to ship them due to size and/or weight. A full refund will be made immediately in these cases.
If the true cost of postage is more than that quoted, we will contact you to advise the difference we will need to charge you. An invoice will be created for this amount or you can choose to cancel your order if you are not willing to cover the postage amount.
WE WILL NOT MAKE PROFIT FROM POSTAL COSTS, IF THE TRUE COST IS LESS THAN WHAT YOU HAVE PAID THEN ANY OVER PAYMENT WILL BE REFUNDED.
ORDERS OVER £60 FREE POST OPTION AVAILABLE:
Free post over £60 you are entitled to FREE Royal Mail 1st or 2nd class Recorded Post Service but we may also use a different option like parcel force 48. You are welcome to choose a different option which will be available on the checkout page.
IF YOU ARE ELIGIBLE FOR FREE DELIVERY SPECIAL GUARANTEED NEXT DAY DELIVERY IS OFFERED IF THE PARCEL IS UNDER 2KG, OTHERWISE WE MAY USE PARCEL FORCE 48. WE WILL ADVISE YOU IF THIS IS THE CASE .
UK BASED ORDERS:
2nd Class Standard £2.80 ( NOT TRACKED ) (2 working days)
Available for order up to £20
1st Class Standard £3.30 ( NOT TRACKED ) (1-2 working days)
Available for order up to £20
2nd CLASS RECORDED SERVICE: (2 working days)
1st CLASS RECORDED SERVICE: (1-2 working days)
GUARANTEED NEXT DAY SERVICE:
500g £7.25 Midweek Next Day £11.70 Saturday Delivery
1 kg £8.55 Midweek Next Day £13.26 Saturday Delivery
2 kg £11.00 Midweek Next Day £16.20 Saturday Delivery
International orders are also sent via Royal mail International. These can sometimes be delayed in customs and can take several weeks to arrive depending on various factors such as Customs and Holidays.
Please choose a trackable service if you require a tracking number otherwise we will not be able to help in locating your parcel.
For non tracked orders all postal receipts will be kept as evidence in the event of a parcel going missing.
ORDERS TO A EUROPEAN BASED COUNTRY:
INTERNATIONAL STANDARD (3-5 Working Days) ( EUROPE )
£0 - £25 £5.50
INTERNATIONAL TRACKED: ( 3-5 Working Days) ( EUROPE )
WORLDWIDE ( EXCLUDING EUROPE )
INTERNATIONAL STANDARD (3-5 Working Days)
£0 - £25 £6.50
International Tracked 5-7 Day Airmail:
1.5kg £ 20.00
Import Duty and VAT For Deliveries Outside of the EU
Goods dispatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. You should contact your local customs office for further information. Any additional charges for customs clearance will be your responsibility. These are beyond our control.
WE ARE NOT RESPONSIBLE FOR ANY CUSTOM CHARGES, DUTIES AND TAXES. THIS IS THE BUYERS RESPONSIBILITY.
PLEASE DO NOT ASK US TO UNDERVALUE YOUR PARCEL AS THIS IS POSTAL FRAUD.
You are welcome to return any unwanted and unused items within 28 days. We will replace or refund any product which arrives damaged or faulty but please notify us within 48 hours.
Please email or phone to arrange your return. You will be responsible for postage costs for unwanted items and we will only pay return costs if the item has a fault or is damaged and we will issue you a full refund to your original method of pay.